They’ve got to want to do it
They’ve got to have the chance to do it over and over lots of times
They’ve got to do it at level that’s not too easy and not too hard
They’ve got to get immediate feedback
Agreements vs Expectations
Owners vs Victims
Commitment vs Intention
Responsibility vs Control
Complaints vs Requests
Empathy vs Assertion
Serving vs Pleasing
Curiosity vs Judgement
Communication vs Coverup
Them vs You
Agreements vs Expectations
Owners vs Victims
Commitment vs Intention
Responsibility vs Control
Complaints vs Requests
Empathy vs Assertion
Serving vs Pleasing
Curiosity vs Judgement
Communication vs Coverup
Them vs You